Refund policy

Refund Policy

Last updated: August 4, 2024

This Refund Policy describes how KaidyBrand (kaidybrand.com) manages returns and refunds when you purchase clothing from KaidyBrand or otherwise communicate with us regarding the Site. For the purposes of this Policy, "you" and "your" refer to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Policy.

Please read this Refund Policy carefully.

Changes to This Policy

We may update this Refund Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

Refund Policy

Our Commitment: At KaidyBrand, we are committed to offering quality products and ensuring your satisfaction. If you are not entirely satisfied with your purchase, we are here to help.

Return Conditions:

  1. Return Period: You have 30 days from the date of receipt to return an item.
  2. Product Condition: To be eligible for a return, your item must be unworn, unwashed, and in the same condition that you received it. It must also be in the original packaging with tags intact.
  3. Non-returnable Items: Gift cards and sale items cannot be returned.

Return Procedure:

  1. Return Request: To initiate a return, please contact our customer service at [customer service email address] with your order number and reason for the return.
  2. Return Shipping: Once your return request is approved, we will provide you with a return label. Please carefully pack the item and send it to the address indicated on the label.
  3. Return Shipping Fees: Return shipping fees are the responsibility of the customer, except in cases of defective products or errors on our part.

Refunds:

  1. Refund Processing: Once we receive and inspect your return, we will notify you via email that we have received the returned item. We will also inform you of the approval or rejection of your refund.
  2. Refund Timeframe: If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 7 to 10 business days.